FAQ & Support

For further information, feedback on technical issues or queries about the tool or the accreditation process, please see the frequently asked questions here.

If the FAQs do not provide the answer you require you can use the “Further Support” form below to seek further help.

    • What is the Computing Quality Framework?

      The Computing Quality Framework (CQF) allows schools/academies to review their Computing provision across various criteria, benchmark it against good practice and other schools/academies, produce action plans, and access good practice resources.

    • Is there a charge to use the tool?

      No, the tool is provided free of charge by the National Centre for Computing Education, supported by Department for Education, BCS, the Chartered Institute for IT, and the South West Grid for Learning.

    • Where can I find additional information about the tool?

      Further information can be found under ‘Overview’, including a guide to the Framework criteria / measurables, a ‘how to’, and information on various features and benefits.

    • Can I just use the pdf version for my review?

      The pdf version of the framework contains the level statements for each dimension in the Computing Quality Framework. It does not include the improvement actions, nor the links to resources. It is therefore suggested that schools should not use it as the sole method for their review. Schools should use the online tool with its additional functionality and interactive nature.

    • How many accounts can each school have for the Computing Quality Framework?

      The tool works on the basis of one account for each school/academy, but the school/academy can have as many users as it wishes. When the school is registered initially the first user will be given Administrator rights. The Administrator can add other users to the tool and will be able to see details of who is registered to use the tool under “my account” (from your name on the top right of the home page).

      An account should be registered to a shared or department-based email address only, not an individual member of staff.

      It is important that if the Administrator leaves the school/academy or changes, that the school/academy informs us by emailing certificationqueries@bcs.uk of the change so we can allocate Administrator rights to the new relevant staff member, or any other user that the school wishes to have administration rights.

    • How many staff members in a school can register for the Computing Quality Framework?

      There is no limit to the number of people who can access the tool, in fact we encourage a team approach to using the tool and reviewing each aspect. The Administrator can add users under "my account".

    • How do I register my school to use the Computing Quality Framework?

      You should use the registration page. Schools/academies in England can register automatically by using their DfE number or postcode. If the school/academy is already registered the tool will tell you that this is the case. If you do not know who the Administrator is, or if the person is no longer at the school/academy you can ask for a new person to be made Administrator in their place. You should request this from the enquiries tab in the tool or by email to certificationqueries@bcs.uk

      If you do not have a DfE number, if the tool cannot find your school/academy, or you are a school in Northern Ireland or an international school you can register manually. The registration will need approval and this can take up to 5 days.

    • How do I register for the Computing Quality Framework if I work for a Local Authority/ MAT or other recognised organisation and need a demonstration account to work with schools?

      You should email certificationqueries@bcs.uk and explain why the account is required.

    • How do I carry out my review?

      Clicking on the ‘Dashboard’ tab will enable users to view a summary of their school or academy’s current positioning across each of the seven assessment criteria. Users may then click on the ‘Review’ section on the left-hand tab, and begin the self-assessment process. Working through the aspects one by one, users may select the Level their school or academy has reached according to each dimension’s criteria. Completing this review will create an aggregated score for the whole school / academy’s Computing provision as it stands. A re-review can be carried out at any time by the chosen Administrator.

    • What are the level statements?

      Each aspect has five level statements (1 to 5). You should choose the statement which is closest to that which best describes your current school/academy’s provision for that aspect. Click on your chosen level and then click save. The tool will provide an improvement action, which is different for each level. You can also access resources for assistance and improvement purposes.

    • What reports are available?

      There are a number of different reports available to schools/academies under the Dashboard / Review/Reporting tab. These provide various levels of detail about your review, progress and progress history in the review and allows you to select the date for which you wish the review to be printed.

    • How can I save my reports?

      When you call up a report, you will have the option of printing it or downloading it to your device. The tool does not save copies of reports, but you can print a report of the content entered into the tool by the school/academy by the current or a previous date.

    • How can I download my certificate(s)?

      To access your certificates, go to the review page and click on the certificates link. You can then download certificates as they become available. A copy of the Computing Quality Mark Certificate will be emailed to you once upon receipt of Mark status.

    • What is the Computing Quality Mark?

      The Computing Quality Mark is awarded to schools and academies to acknowledge and celebrate the quality of the institution’s Computing provision. Further information is available under the Accreditation tab, and via our Computing Quality Mark information document.

    • How do I apply for the Computing Quality Mark?

      To apply, the school or academy will need to reach the benchmark level for every aspect. The required benchmark level is Level 4 across all seven aspects.

      Once a school or academy has reached the required benchmark, they may apply for the Mark, which will then be assessed and awarded by the local authority Computing Hub. More information on your local Hub can be found at https://teachcomputing.org/hubs

    • How can I get further support?

      If the FAQs do not provide the answer you require you can email certificationqueries@bcs.uk or reach out to your local Computing Hub.